Policy & systems · Administration
Learn administration as an operating cycle
Connect planning, organisation, people, finance and evaluation to service quality.
Theory explains environmental response
Compare bureaucracy, human relations, systems and contingency views.
Planning makes goals measurable
Move from need to goal, program, budget and performance indicator.
200 items · 200 min3 subjects · 8 domains40% each · 60% total
Link people and leadership
Connect recruitment, training, supervision and leadership to context.
Evaluate accountability and learning
Separate efficiency, effectiveness, quality and client outcomes.